Grievance Redressal

Last updated: 11 June 2026

In compliance with the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, Stylish Collections has appointed a Grievance Officer to address concerns from our customers and visitors.

1. Grievance Officer

2. What you can raise

You may write to the Grievance Officer about any of the following:

• Issues with an order, delivery, or refund that have not been resolved by our standard customer support team.
• Concerns regarding the use, storage, or processing of your personal data under the DPDP Act, 2023.
• Reports of intermediary content that is unlawful, infringing, or violates these Terms.
• Any complaint requiring formal escalation or written acknowledgement.

3. Resolution timelines

4. How to file a grievance

1. Email the Grievance Officer at grievance@stylishcollections.store with the following details:
   • Your full name and registered phone/email.
   • Order number (if applicable).
   • A clear description of the issue.
   • Any supporting documents, screenshots, or photographs.
   • The resolution you are seeking.
2. You will receive an acknowledgement with a ticket reference number within 24–48 hours.
3. Our Grievance Officer will investigate, coordinate with relevant teams, and respond with the outcome within the timelines above.
4. If the resolution is unsatisfactory, you may pursue remedies under the Consumer Protection Act, 2019.

5. Standard customer support

For routine queries (order status, returns, exchange requests, basic product questions), please first contact our customer care team — most issues are resolved here without needing escalation:

• Email: care@stylishcollections.store
• Phone: +91 8796391545

6. Regulatory references

• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019

7. Jurisdiction

All complaints, grievances, and disputes are subject to the exclusive jurisdiction of the courts at New Delhi, India, in accordance with our Terms & Conditions.